The aim of PDF Quality Assurance Policy is to affirm PDF’s commitment to maintain a high standard of quality in the way we work, the services we deliver, our relationships with staff and stakeholders and ensure continual improvement.
PDF’s QA policy is designed to eliminate deficiencies and inaccuracies and to ensure high quality standards. The assurance of quality is fundamental for all work undertaken by PDF and is adhered by all our staff in their work. To that effect PDF shall:
• Set concise policies, procedures and regulations to maintain quality consistency in our work methodology.
• Ensure that all policies, procedures, relevant regulations and codes of practice are implemented and systematically reviewed to reflect our values. • Regularly monitor and measure the quality of work methods, outputs and outcomes in order to ensure high quality standards and obtain the best value for our customers via continuous improvement.
PDF QA framework follows the International Organization of Standards, ISO/IEC 17025, ISO 14001, OHSAS 18001 & ISO 9001:2008 – Quality Management Systems. Our standards are based on the following eight quality management principles:
1. Customer focus
2. Leadership
3. Involvement of human resources
4. Process approach
5. System approach to management
6. Continual improvement
7. Fact based decision‐making
8. Mutually beneficial supplier relationships.
The following model illustrates the framework:
PDF QA employs the Plan‐Do‐Check‐Act (PDCA) methodology to apply the principles of the international standards framework.
PLAN: Establish the objectives and processes necessary to deliver results in accordance with members’ and candidates’ requirements and the organization's policies.
DO: Implement the processes.
CHECK: Monitor and measure processes and product against policies, objectives and requirements for the services/product and report the results.
ACT: Take actions to continually improve process performance.
